About Dedhfoot

 

1)    Why should we choose Dedhfoot over other brands in the market ?

 

• • Premium quality with affordable price
  • Completely safe on baby’s skin
  • When we say 100% cotton, we mean the finest material for you little munchkin
  • Unique prints

 

2)    Are your products free of harsh Chemicals/dyes?

 

• • Yes, all Our products are organic and free from harsh chemicals and dyes. We source cotton that has been grown in a completely organic environment.

 

3)    Are your products safe on baby?

 

• • Yes we take utmost care in bringing the most baby safe and sustainable infant essentials.

Orders

 

1)    How do I know if my order is confirmed?

 

• • You will get a confirmation that your payment has been processed successfully, after checking out the payment process. Then you will receive an order confirmation email at your registered email address. You can also check the order status in the “MY ACCOUNT” section if you are a registered member.

 

2)    How do I track my order ?

 

• • Once the order is dispatched, you will receive a confirmation email, along with tracking details, or you can Log-in to your account and click the order history and know the order status.

 

3)    Do I need to have an account to place an order?

 

• • Yes, but the process is as simple as entering your mobile number and then the OTP.

 

4)    How can I modify my products or address and phone number after placing order?

 

• • You can cancel the order if it has not already been shipped. If the product has been shipped, write to us at care.dedhfoot@gmail.com and we will assist you further.

 

5)    How do I cancel my order?

 

• • Once an order is dispatched, it cannot be cancelled. But if the order is not dispatched from our warehouse, we can assist you. You can simply click the cancel order option from My Account and refund will be initiated in two days.

 

6)    What happens if an item ordered is out of stock/you are unable to fulfill my order?

 

• • Out of Stock

If you’re interested in purchasing an item that is out of stock please get in touch with us at care.dedhfoot@gmail.com and we will update you the minute we update the stock of those items.

• • Unable to fulfill the order

 

If we are unable to fulfill an order after you have placed it, you can contact us and our team will get in touch with you and a refund request will be put in motion. For pre-paid orders, the refund will be processed directly into your debit/credit card or online account that was used to make the payment. It usually takes 7 working days from when the refund request was raised for the amount to reflect in your account. 

 

7)    Do you gift wrap?

 

• • Yes, we do, at no extra cost. You can select the gift wrap option at checkout and also leave a gift note for the recipient.

 

8)    How can we let you know we love your stuff?

   

     We would love to hear from you!
     You can:

• • Send us some pictures by E-mail / WhatsApp/ Instagram
  • Post on social media with the hashtag #dedhfootbaby – don’t forget to tag us!
  • Or recommend us to your friends  

 

9)    Does Dedhfoot have physical stores in India?

 

• • Yes, apart from the local retailers who vouch for our products, we have an exclusive Dedhfoot store at Naranpura, Ahmedabad.

Account

 

1)    What are the benefits of creating an account?

 

• • You can access past orders and track the status of current orders easily and you will be receiving notifications on exclusive member offers, updates on new launches and more exciting news. Future benefits will be you can redeem the reward points.

Payments

 

1)    What options do I have while making payment?

 

   We accept payments by:

• • Debit Cards
  • Credit Cards
  • UPI/Wallet Payments
  • Net Banking
  • Cash On Delivery

 

2)    What should I do if my payment does not get through or fails?

• • If your payment transaction fails, please contact our Customer Service immediately at care.dedhfoot@gmail.com.

 

3)    Is it safe to shop online if I make payment using net banking, Debit card or Credit Card?

 

• • Yes, of course! All Credit Card, Debit Card and net banking transactions are processed over a secure encrypted connection.

 

4)    Do you accept payment in multiple currencies?

 

• • No, currently we accept payments only in the Indian National Rupee (INR)